Smart OTT Knowledgebase
Find setup, activation, payment, and provider guidance for Smart OTT.
General
11- How to activate the app Read more
- How to get app license Read more
- How to get trial license Read more
- How to cancel (stop paying for the) app license Read more
- How to change the Software ID Read more
- How to upgrade and pay for app license? Read more
- How to upgrade provider license? Read more
- How to use provider license. Read more
- How to use Smart OTT on Handheld (phone, tablet, etc.) Read more
- I forgot my email which I registered the app with. How to find it? Read more
- What are App bundles and how to use them? Read more
App support
16- App gets stuck on Loading Portal screen Read more
- Black screen after "Loading Portal" on some Portals Read more
- Can't access service, please check your network and try again Read more
- Firmware of your STB is outdated Please update it Read more
- How to add or change a Portal or m3u Playlist Read more
- How to change Virtual MAC (NOT RECOMMENDED!) Read more
- How to find out my Software ID Read more
- How to find out my Virtual MAC address Read more
- How to reset the app (Please don't do this unless instructed to do so) Read more
- My (paid/licensed) app is loading and displaying only the Demo Portal Read more
- No sound on live TV and VOD? Read more
- Oops, this can not be played now Read more
- Please contact your provider to register this device. Read more
- Transfer license to another device Read more
- VOD or TV Series give Server Unavailable or Missing file – how to fix Read more
- Your STB is blocked. Call the provider. Read more